We understand that there are times when you must miss an appointment due to illness or emergencies. Life happens. We just ask that you let us know in time so our therapists can manage their schedules. Here is our formal cancellation policy:


All cancellations made before 8:00AM on the day of the appointment have no fee. All good! Please email and your therapist directly. 


Same day cancellations after 8:00AM and up to 2 hours before your appointment are subject to a $25 late cancellation fee. 


Cancellations within 2 hours of the appointment or missed appointment without notification (no show) are subject to the full appointment fee. 


Late Policy: 

Unexpected things happens, we know! However, our therapists have a schedule for the day and need to stick to it in order to see everyone else in time. So unfortunately, we cannot provide extra time beyond your scheduled appointment session if you are late. If a therapist is ever late, however, your time will be made up at the same session, if possible, or at a later time. 


Thank you for reading! Our therapists do this work because they want to help people communicate freely.  All our policies are created to foster a respectful therapeutic environment. Thank you for respecting our policies and we are excited to welcome you to our clinic!


Toronto Clinics

2899 Danforth Avenue

2224 Dundas Street West

Online Therapy


1 888 SPEAK 03

(1 888-773 2503)


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