We understand that there are times when you must miss an appointment due to illness or emergencies. Life happens. We just ask that you let us know in time so our therapists can manage their schedules. Here is our formal cancellation policy:
All cancellations made before 8:00AM on the day of the appointment have no fee. Please email email@example.com and your therapist directly.
Cancellations after 8AM on the day of the appointment, or missed appointment without notification (no show) are subject to the full appointment fee.
Emergencies will be assessed on a case-by-case basis. if you are feeling any symptoms of illness, please let us know immediately and do not come to the clinic.
Unexpected things happen, we know! However, our therapists have a schedule for the day and need to stick to it in order to see everyone else on time. So unfortunately, we cannot provide extra time beyond your scheduled appointment session if you are late. If a therapist is ever late, however, your time will be made up at the same session, if possible, or at a later time.
Thank you for reading! Our therapists do this work because they want to help people communicate freely. All our policies are created to foster a respectful therapeutic environment. Thank you for respecting our policies and we are excited to welcome you to our clinic!