OUR MISSION

Help others communicate by providing quality speech therapy to individuals of all ages, economic and cultural backgrounds and geographical location, and participate as an active member of our communities.

OUR ETHICS

Quality

Our standards for customer service and efficacy of assessment and treatment methods are to strive for excellence. We bring kindness and professionalism to our admin side, and evidence-based methods to our therapy. Our therapists continually engage in further training individually and as a team.

Honesty

When a client makes progress on a therapy goal, we celebrate with them! When they are struggling, we support them with honesty and a direct approach, be it a new strategy, break, or another referral. Our client's success is our priority.  

Privacy

While always important, privacy is a legal obligation when working in healthcare. We abide by the Ontario Personal Health Information Protection Act (PHIPA) and never share personal information outside of our clinics. Our clients trust us to keep their information private and we have training, checks and balances to ensure we maintain it. 

Eco-Friendly

We strive to leave as small a carbon footprint as possible. We employ paperless records, reuse paper and recycle, and utilize shared office-spaces with easy access to public transit for the benefit of our employees/clients and the earth. With 50% of our clients accessing virtual therapy, we greatly reduce unnecessary travel to access our therapy services.

OUR VALUES

Respect

We are all just trying to get along and have a nice day. Our team and clients come from all walks of life. We welcome the diversity and strive to respect each other's life experiences, feelings, wishes and traditions. Things can be tough. We are here to listen and support others respectfully, without judgement, and request the same at all times.  

Community Advocacy

We are a grateful to be a part of our Roncesvalles and Danforth community. We give presentations on speech therapy tips, partner with local businesses to sponsor someone's therapy, offer reduced fees and pro bono services to those in need, and advocate with local politicians for more public funding for services.  

Team

Our team is committed to supporting each other, personally and professionally. We highly value each other's clinical skills and share professional opinions. We support each other through challenges and celebrate each others' successes. We also like each other and get together regularly and bond at our annual retreat!

Inclusivity

Inclusion of those who might otherwise be marginalized is at the core of our clinic! Our founder is a woman of color and our core services are helping individuals with communication disorders or disabilities. We ally with many communities including: LGBTQ2, BLM, refugees, immigrants, and other minorities groups. We are a safe space

Land Acknowledgement

We acknowledge this land on which our two Toronto clinics operate. For thousands of years, it has been the traditional land of the Huron-Wendat, the Seneca, the Ashinabee, the Haudenosaunee, and most recently, the Mississaugas of the Credit River. As a speech therapy clinic, we also want to acknowledge the beauty of Indigenous language and their value and importance in human history and today.